Watch & Jewellery Repairs Terms & Conditions

Terms & Conditions

By submitting this form and sending your item to us, you acknowledge and agree to the following:

Assessment Fee: A non-refundable diagnostic fee of £15 applies to all items. This will be deducted from the final repair cost if you proceed with the work.

Pre-existing Condition: We are not responsible for any internal damage or mechanical failure that is discovered during the repair process which was not visible upon initial receipt.

Postal Responsibility: The customer is responsible for shipping the item to us. We strongly recommend using Royal Mail Special Delivery (or equivalent) to ensure the item is fully insured during transit. We are not liable for items lost or damaged in the post.

Storage: Items not collected or paid for within 60 days of the completion notice may be sold to recover the costs of the repair.

Estimates: Any price provided via email based on photos is a preliminary estimate only. A final, binding quote will be provided once we have physically inspected the item.