PLEASE NOTE DURING LOCKDOWN:
Items can still be returned during lockdown but please contact us first if you are sending parcels which need a signature on delivery. This is because our shop, as non-essential retail, has to remain closed during lockdown. We can be contacted here.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it with all the tags intact. It must also be in the original packaging.
NB: Several types of goods are exempt from being returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return
If approved, then your refund will
Late or missing refunds (if applicable)
Refunds may take a few days to go through the banking process. If you haven’t received a refund after a few days, first check your bank account again.
Then contact your credit card company, it may take
Next, contact your bank. There is often some processing time before
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If the item
To return your product,
Shipping costs are non-refundable. If you receive a refund,
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75,
We cannot guarantee the safe receipt of your return so please consider using a trackable shipping service or insurance. We will not
WATCH & JEWELLERY REPAIR FORM
If you would like to return a watch or jewellery item to us for a repair or to claim a for a repair under the items guarantee, please fill out this form first.
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