Welcome! Carathea is a small, family-run contemporary jewellers with a shop (called Jools) in Somerset in the UK and online at www.carathea.co.uk. We have previously had shops in Bristol and Street.
We go to great lengths to stock some excellent brands; by purchasing from us it enables us to continue to stock great products and we really value you doing so. We are passionate about bringing our customers beautiful and luxurious jewellery which is of the best quality but is also affordable.
Our aim, whether through our website, our blog or in our shops is to give genuine advice and offer an honest service and for our customers to feel great about their interaction with us. We can assure you that we appreciate and get a real kick out of these positive interactions with you. It makes our day if we've managed to help tick all the boxes and to know that you'll be just as delighted with your purchase months and years after you've purchased it as you were on the day you bought it.
For us, that is getting it right.
We believe we are just like our customers, we value family and loved ones - this is reflected in the jewellery we stock and the jewellery our customers purchase. We get to know our customers as they come back to visit us again and again, we get to hear about your ups and downs (and sometimes you get to hear ours!) and we deeply value this relationship with our customers. It is truly the best part of the job.
Jools was started by Denise after many years in retail - her parents opened their first shop when she was 5 years old. They eventually had 7 shops around Somerset. Denise was always in the shops as she grew up and was actively working in the shops from the age of 11. Although she is more office-based now, she loves the connection with the customers when she's in the shop and her joy is sourcing the next big thing or the unique jewellery items our customers' love so much.
Jonathan, Denise's partner, has previously worked in the business and now does most of the watch repairs. All three of Denise's children have worked in the shop and helped on the website. We chat around the dinner table every night, often about work, and there is input from all. It is a real family affair.
