Frequently Asked Questions


Of course, we will be happy to help. Just call our shop, Jools, on 01278 433233 and we can help you place your order.

You can contact us here.

Our jewellery is guaranteed against manufacturing faults. Unfortunately damaged items are not guaranteed but we can get a quote to try to fix any mishaps, if possilbe.

Watch guarantees vary by brand, although most are two years, against manufacturing faults. This does not include damaged crowns, bracelets or straps or smashed glass.


We offer many methods of payment to try to make it as easy as possilbe for you. We accept the usual debit and credit cards, PayPal, Klarna (Buy now, Pay Later or in three installments). We also take our own Gift Cards, either in store or online.

PayPal credit offers 4-months interest-free payments off orders of £99 or more, subject to conditions. You will need to apply via PayPal here.

We hope that you will love your product but if you feel it's not quite right and it is something that you would like to return we will be happy to exchange or refund the unused item with the full packaging (please see the few product exclusions which cannot be returned in the link below). Full details of our Return Process is here.

Shopping In Store

At present our opening hours in our Bridgwater store is between 9am-5pm. This may vary from time to time so please do check if you are travelling to visit our store.

Yes, we offer a Click & Collect service. Please select Click & Collect at the checkout.


We offer free engraving on many products (our free engraving product section is here) and this normally takes a day or two.

Yes, we do, often whilst you wait. We charge £5 per watch battery and will replace it free of charge. Be aware that once the back is removed for a new battery, the water resistance cannot be guaranteed.
We can ensure water resistance by pressure testing but this is a service that needs to be sent to a specialised workshop and costs £50+ (we can get a quote).

Yes, we do. Many, like glass replacements, can be done in a few days. Other repairs are assessed either in store or at the watch repairers workshop and a quote will be given before any work is carried out.

Yes, we do. Simply pop into our jewellers in Bridgwater with your watch and we can remove links whilst you wait. If the watch was purchased from us, this is free of charge. If the watch was purchased elsewhere we charge £6.50.

Yes, we do. We can carry out simple repairs whilst you wait, or if you leave the item with us for 20 minutes and return we should have a simple repair done for you. If the jewellery repair requires soldering (ring resizing or chain repairs, etc) this goes to our workshop weekly. The turn around it generally a week to ten days.

lady with gold rings and pendant