How do I know if my jewellery needs repair?

Look for loose stones, broken clasps or chains, bent prongs, scratches, or visible damage to the metal. If you notice any of these, take your jewellery to a professional.

Can I repair jewellery myself?

DIY repairs can risk further damage. It’s recommended to have a professional jeweller handle all repairs, especially for valuable or gemstone jewellery.

How often should I service my jewellery?

Everyday jewellery should be serviced every 2–3 years. High-value or gemstone jewellery should be checked every 1–2 years to ensure structural integrity and appearance.

Can repairs restore jewellery to its original condition?

Professional repairs can restore jewellery’s functionality, secure gemstones, and improve appearance, but some wear or patina may remain depending on the piece’s age and use.

Is it safe to leave my jewellery with a repairer?

Yes, reputable jewellers will have insurance and careful handling procedures. For very valuable items, confirm insurance coverage while your jewellery is being repaired.

Repair & Professional Servicing

Introduction

Even the most carefully worn jewellery can experience wear and tear over time. Professional servicing and repairs ensure your treasured pieces remain beautiful, functional, and structurally sound. This guide explains what services are available, what to watch for, and why professional care is important.

Common Jewellery Repairs

Some of the most common jewellery repairs include:

Resizing Rings: Adjusting ring sizes to fit comfortably.
Clasp & Chain Repairs: Fixing broken clasps, chains, or jump rings.
Stone Replacement & Re-setting: Replacing lost gemstones or re-setting loose stones.
Polishing & Refinishing: Removing scratches and restoring shine.
Prong & Setting Repairs: Ensuring gemstones remain secure.

When to Seek Professional Help

Bring your jewellery to a professional if you notice:

Loose stones or settings
Broken clasps or chains
Visible damage to the metal (dents, scratches, bent prongs)
Tarnishing or corrosion that home cleaning can’t fix

Early attention can prevent minor issues from becoming expensive repairs.

Tips for Working with Jewellery Repairers

Choose a reputable jeweller or workshop experienced with your type of jewellery.
Ask about the materials used in repairs (e.g., matching gold, platinum, or silver).
Request a time estimate and cost breakdown before work begins.
For valuable or heirloom pieces, consider insurance while in for repair.

Servicing Your Jewellery

Regular professional servicing can help:

Maintain structural integrity
Keep gemstones secure
Restore polish and appearance
Detect early wear on prongs, clasps, and chains

Recommended servicing frequency:

Everyday jewellery: every 2–3 years
Fine, high-value, or gemstone jewellery: every 1–2 years

Cleaning Before Repair

While professional repairers will usually clean pieces as part of the service, gently removing dirt or debris beforehand can make the repair more accurate. Avoid harsh chemicals or abrasive cleaners.